/* ============================================================
   Crown Funeral Plan — crownfuneralplan.co.za
   Stage 1 policyholder support & regulatory disclosure portal
   One shared stylesheet. No frameworks. No build step. No JS.
   ============================================================ */

:root {
  /* ===== Corporate palette — gold / black / charcoal / white (no blue) ===== */
  --navy: #1e1e1e;          /* primary dark = charcoal-black (headings, buttons, footer, links) */
  --navy-deep: #000000;     /* true black (button hover / deepest) */
  --navy-700: #3a3a3a;      /* charcoal grey (accents, hover) */
  --gold: #b08d4f;          /* corporate gold — rules, borders, accents */
  --gold-dark: #8a6a30;     /* text-safe gold on light backgrounds (AA) */
  --gold-light: #d9b87c;    /* gold on dark backgrounds (AA) */
  --bg: #f7f5f0;            /* warm off-white */
  --surface: #ffffff;
  --ink: #1a1a1a;
  --ink-soft: #3a382f;
  --ink-muted: #57534a;
  --line: #e2ddd2;
  --line-strong: #c9c2b4;
  --footer-bg: #161616;     /* near-black footer */
  --footer-text: #c8c2b6;
  --footer-line: rgba(216, 200, 160, 0.18);

  /* Elevation */
  --shadow-sm: 0 2px 12px rgba(20, 16, 8, 0.06);
  --shadow-md: 0 10px 34px rgba(20, 16, 8, 0.09);
  --shadow-gold: 0 6px 20px rgba(176, 141, 79, 0.22);

  /* Type */
  --serif: "Source Serif 4", Georgia, "Times New Roman", serif;
  --sans: "Source Sans 3", -apple-system, "Segoe UI", Arial, sans-serif;

  --container: 1140px;
}

/* ---------- Reset / base ---------- */

*, *::before, *::after { box-sizing: border-box; }

html { -webkit-text-size-adjust: 100%; }

body {
  margin: 0;
  background: var(--bg);
  color: var(--ink);
  font-family: var(--sans);
  font-size: 1.125rem;            /* 18px — readable for older visitors */
  line-height: 1.65;
}

img { max-width: 100%; height: auto; }

h1, h2, h3 {
  font-family: var(--serif);
  color: var(--navy);
  line-height: 1.18;
  text-wrap: pretty;
}

p { text-wrap: pretty; }

a { color: var(--navy); }

a:focus-visible,
button:focus-visible,
input:focus-visible + .nav-toggle-label {
  outline: 3px solid var(--gold-dark);
  outline-offset: 2px;
  border-radius: 2px;
}

/* ---------- Skip link ---------- */

.skip-link {
  position: absolute;
  left: -9999px;
  top: 0;
  background: var(--navy);
  color: #ffffff;
  padding: 12px 20px;
  font-weight: 600;
  z-index: 100;
}

.skip-link:focus {
  left: 12px;
  top: 12px;
}

/* ---------- Header ---------- */

.site-header {
  background: var(--surface);
  border-bottom: 2px solid var(--gold);
  position: sticky;
  top: 0;
  z-index: 50;
  box-shadow: var(--shadow-sm);
}

.header-inner {
  max-width: var(--container);
  margin: 0 auto;
  padding: 0 24px;
  min-height: 84px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 24px;
}

.wordmark {
  font-family: var(--serif);
  font-size: 1.5rem;
  font-weight: 700;
  color: var(--navy);
  text-decoration: none;
  letter-spacing: 0.01em;
  padding: 8px 0;
  white-space: nowrap;
}

.site-nav {
  display: flex;
  flex-wrap: wrap;
  gap: 8px 30px;
}

.site-nav a {
  color: var(--navy);
  text-decoration: none;
  font-weight: 600;
  font-size: 1.0625rem;
  padding: 6px 0;
  border-bottom: 2px solid transparent;
  white-space: nowrap;
}

.site-nav a:hover { border-bottom-color: var(--gold); }

.site-nav a[aria-current="page"] { border-bottom-color: var(--gold); }

/* JS-free responsive nav (checkbox toggle) */

.nav-toggle {
  position: absolute;
  opacity: 0;
  width: 44px;
  height: 44px;
  right: 16px;
  top: 20px;
  margin: 0;
  cursor: pointer;
  z-index: 2;
  display: none;
}

.nav-toggle-label {
  display: none;
  width: 44px;
  height: 44px;
  padding: 10px 8px;
  flex-direction: column;
  justify-content: space-between;
  cursor: pointer;
}

.nav-toggle-label span {
  display: block;
  height: 3px;
  background: var(--navy);
  border-radius: 2px;
}

@media (max-width: 1099px) {
  .nav-toggle, .nav-toggle-label { display: flex; }

  .site-nav {
    display: none;
    position: absolute;
    left: 0;
    right: 0;
    top: 100%;
    background: var(--surface);
    border-bottom: 3px solid var(--gold);
    flex-direction: column;
    gap: 0;
    padding: 8px 24px 16px;
    z-index: 10;
    box-shadow: 0 12px 24px rgba(20, 16, 8, 0.14);
  }

  .nav-toggle:checked ~ .site-nav { display: flex; }

  .site-nav a {
    padding: 14px 4px;
    border-bottom: 1px solid var(--line);
    font-size: 1.125rem;
  }

  .site-nav a[aria-current="page"] { border-bottom: 1px solid var(--line); color: var(--gold-dark); }

  .site-nav a:last-child { border-bottom: none; }
}

/* ---------- Layout ---------- */

main { display: block; }

.container {
  max-width: var(--container);
  margin: 0 auto;
  padding: 0 24px;
}

.container-narrow {
  max-width: 860px;
  margin: 0 auto;
  padding: 0 24px;
}

/* ---------- Home hero ---------- */

.hero {
  text-align: center;
  padding: 96px 24px 64px;
  background:
    radial-gradient(ellipse 70% 100% at 50% 0%, rgba(176, 141, 79, 0.07), transparent 70%),
    var(--bg);
}

.hero h1 {
  font-size: clamp(2.375rem, 5.5vw, 3.375rem);
  font-weight: 600;
  margin: 0 0 28px;
  letter-spacing: -0.01em;
}

.hero-rule {
  width: 56px;
  height: 3px;
  background: var(--gold);
  margin: 0 auto 28px;
}

.hero .lead {
  font-size: clamp(1.125rem, 2.2vw, 1.3125rem);
  color: var(--ink-soft);
  max-width: 42em;
  margin: 0 auto;
}

.hero-tagline {
  font-family: var(--serif);
  font-style: italic;
  font-size: clamp(1.375rem, 3vw, 1.75rem);
  color: var(--navy);
  margin: 26px 0 0;
}

.hero-actions {
  display: flex;
  flex-wrap: wrap;
  justify-content: center;
  gap: 16px;
  margin-top: 40px;
}

.hero-hours {
  margin: 22px 0 0;
  font-size: 0.9375rem;
  color: var(--ink-muted);
}

.btn-outline {
  background: transparent;
  border: 2px solid var(--navy);
  color: var(--navy);
  padding: 12px 28px;
}

.btn-outline:hover {
  background: var(--navy);
  color: #ffffff;
}

/* ---------- Page header (interior pages) ---------- */

.page-header {
  text-align: center;
  padding: 64px 24px 16px;
}

.page-header h1 {
  font-size: clamp(1.875rem, 4.5vw, 2.5rem);
  font-weight: 600;
  margin: 0 0 16px;
}

.page-header .lead {
  font-size: 1.1875rem;
  color: var(--ink-soft);
  max-width: 44em;
  margin: 0 auto;
}

/* ---------- Quick-access cards (home, legal index) ---------- */

.quick-grid {
  display: flex;
  flex-wrap: wrap;
  justify-content: center;
  gap: 24px;
  padding: 24px 0 88px;
}

.quick-card {
  flex: 1 1 300px;
  max-width: 352px;
  display: block;
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 30px 28px;
  text-decoration: none;
}

.quick-card:hover { border-color: var(--gold); }

.quick-card h2, .quick-card h3 {
  font-size: 1.375rem;
  font-weight: 600;
  margin: 0 0 8px;
}

.quick-card p {
  margin: 0;
  font-size: 1rem;
  color: var(--ink-soft);
}

/* ---------- Content panels ---------- */

.panel {
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 36px 40px;
  margin: 0 0 24px;
}

.panel > h2:first-child { margin-top: 0; }

.panel h2 {
  font-size: 1.5rem;
  font-weight: 600;
  margin: 0 0 14px;
}

.section-block { padding: 32px 0 88px; }

/* ---------- Contact detail lists ---------- */

.contact-list {
  display: grid;
  gap: 20px;
  margin: 24px 0 0;
}

.contact-list div { margin: 0; }

.contact-list dt {
  font-size: 0.8125rem;
  font-weight: 700;
  letter-spacing: 0.16em;
  text-transform: uppercase;
  color: var(--gold-dark);
  margin-bottom: 2px;
}

.contact-list dd {
  margin: 0;
  font-size: 1.1875rem;
  color: var(--ink);
}

.contact-list dd a {
  color: var(--navy);
  font-weight: 600;
  text-decoration-color: var(--gold);
  text-underline-offset: 3px;
}

/* ---------- Buttons ---------- */

.btn {
  display: inline-block;
  background: var(--navy);
  color: #ffffff;
  font-family: var(--sans);
  font-size: 1.0625rem;
  font-weight: 600;
  text-decoration: none;
  padding: 14px 30px;
  border-radius: 8px;
  min-height: 44px;
}

.btn:hover { background: var(--navy-deep); }

.btn-row {
  display: flex;
  flex-wrap: wrap;
  gap: 16px;
  margin-top: 24px;
}

/* ---------- Notice box ---------- */

.notice {
  background: #f3eee2;
  border: 1px solid var(--gold);
  border-radius: 8px;
  padding: 20px 24px;
  font-size: 1.0625rem;
  color: var(--ink-soft);
  margin: 24px 0 0;
}

.notice strong { color: var(--navy); }

/* ---------- Breadcrumbs ---------- */

.crumbs {
  max-width: 860px;
  margin: 0 auto;
  padding: 28px 24px 0;
  font-size: 0.9375rem;
  color: var(--ink-muted);
}

.crumbs a { color: var(--gold-dark); text-decoration: none; font-weight: 600; }

.crumbs a:hover { text-decoration: underline; }

/* ---------- Legal documents ---------- */

.doc {
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: 8px;
  max-width: 812px;
  margin: 24px auto 88px;
  padding: 56px 64px;
}

.doc-title {
  font-size: clamp(1.75rem, 4vw, 2.25rem);
  font-weight: 600;
  margin: 0 0 6px;
  text-align: left;
}

.doc-updated {
  font-size: 0.9375rem;
  color: var(--ink-muted);
  margin: 0 0 36px;
  padding-bottom: 24px;
  border-bottom: 1px solid var(--line);
}

.doc h2 {
  font-size: 1.25rem;
  font-weight: 700;
  letter-spacing: 0.02em;
  margin: 40px 0 12px;
}

.doc p { margin: 0 0 14px; color: var(--ink-soft); }

.doc ul {
  margin: 0 0 14px;
  padding-left: 24px;
  color: var(--ink-soft);
}

.doc li { margin-bottom: 6px; }

.doc a {
  color: var(--navy);
  font-weight: 600;
  text-decoration-color: var(--gold);
  text-underline-offset: 3px;
}

.doc .placeholder {
  background: var(--bg);
  border: 1px dashed var(--line-strong);
  border-radius: 8px;
  padding: 40px 32px;
  text-align: center;
  font-size: 1.125rem;
  color: var(--ink-soft);
  margin-top: 28px;
}

@media (max-width: 700px) {
  .doc { padding: 36px 24px; }
  .panel { padding: 28px 24px; }
}

/* ---------- Footer ---------- */

.site-footer {
  background: var(--footer-bg);
  color: var(--footer-text);
  padding: 56px 0 40px;
  margin-top: 0;
  border-top: 2px solid var(--gold);
}

.footer-inner {
  max-width: var(--container);
  margin: 0 auto;
  padding: 0 24px;
}

.footer-disclosure {
  font-size: 0.9375rem;
  line-height: 1.7;
  color: var(--footer-text);
  max-width: 90ch;
  margin: 0 0 32px;
}

.footer-contact {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 24px;
  padding-bottom: 32px;
  border-bottom: 1px solid var(--footer-line);
  font-size: 0.9375rem;
  line-height: 1.6;
}

.footer-contact dt {
  font-size: 0.75rem;
  font-weight: 700;
  letter-spacing: 0.18em;
  text-transform: uppercase;
  color: var(--gold-light);
  margin-bottom: 6px;
}

.footer-contact dd { margin: 0; color: #e8e4da; }

.footer-contact a { color: #ffffff; text-decoration: none; }

.footer-contact a:hover { text-decoration: underline; }

@media (max-width: 880px) {
  .footer-contact { grid-template-columns: 1fr 1fr; }
}

@media (max-width: 520px) {
  .footer-contact { grid-template-columns: 1fr; }
}

.footer-links {
  display: flex;
  flex-wrap: wrap;
  gap: 12px 28px;
  padding-top: 24px;
  font-size: 0.9375rem;
}

.footer-links a { color: #e8e4da; text-decoration: none; }

.footer-links a:hover { text-decoration: underline; }

/* ---------- Print (legal documents & all pages) ---------- */

@media print {
  body { background: #ffffff; color: #000000; font-size: 11.5pt; }

  .site-header, .skip-link, .crumbs, .btn-row { display: none; }

  .site-nav, .nav-toggle, .nav-toggle-label { display: none; }

  .doc, .panel {
    border: none;
    padding: 0;
    max-width: none;
    margin: 0;
  }

  .doc h2, h1, h2, h3 { color: #000000; }

  .site-footer {
    background: #ffffff;
    color: #000000;
    border-top: 1pt solid #000000;
    padding: 16pt 0 0;
  }

  .footer-disclosure, .footer-contact dd { color: #000000; }

  .footer-contact dt { color: #000000; }

  .footer-contact a { color: #000000; }

  .footer-links { display: none; }

  a { color: #000000; }
}

/* Header logo image */
.wordmark img { display: block; height: 52px; width: auto; }
@media (max-width: 1099px) { .wordmark img { height: 42px; } }

/* ===== Single-page sections ===== */
.section { padding: 76px 0; }
.section--alt { background: var(--surface); }
.section-head { text-align: center; max-width: 60ch; margin: 0 auto 38px; }
.section-rule { width: 56px; height: 3px; background: var(--gold); margin: 0 auto 18px; }
.section-head h2 { font-size: clamp(1.6rem, 3.5vw, 2.125rem); font-weight: 600; margin: 0 0 12px; }
.section-head p { color: var(--ink-soft); margin: 0; font-size: 1.0625rem; }
.about-statement { text-align: center; font-size: 1.1875rem; color: var(--ink-soft); max-width: 50em; margin: 0 auto; }
.claims-note { margin: 20px 0 0; color: var(--ink-soft); }

/* Complaints cards */
.complaint-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(300px, 1fr)); gap: 24px; }
.complaint-card { background: var(--surface); border: 1px solid var(--line); border-top: 3px solid var(--gold); border-radius: 8px; padding: 28px 30px; }
.complaint-card h3 { font-size: 1.25rem; font-weight: 600; margin: 0 0 12px; }
.complaint-card p { margin: 0 0 12px; font-size: 1rem; color: var(--ink-soft); }
.complaint-card p:last-child { margin-bottom: 0; }
.complaint-card a { color: var(--navy); font-weight: 600; text-decoration-color: var(--gold); text-underline-offset: 3px; }
.complaint-card strong { color: var(--navy); }

/* WhatsApp / gold accent button */
.btn-wa { background: var(--gold); color: #1a1a1a; box-shadow: var(--shadow-gold); }
.btn-wa:hover { background: var(--gold-dark); color: #ffffff; }

/* Footer legal links */
.footer-legal { display: flex; flex-wrap: wrap; align-items: baseline; gap: 10px 22px; padding-top: 16px; margin-top: 16px; border-top: 1px solid var(--footer-line); font-size: 0.9375rem; }
.footer-legal-label { font-size: 0.75rem; font-weight: 700; letter-spacing: 0.18em; text-transform: uppercase; color: var(--gold-light); }
.footer-legal a { color: #e8e4da; text-decoration: none; }
.footer-legal a:hover { text-decoration: underline; }

@media (max-width: 700px) { .section { padding: 52px 0; } }

/* ===== Premium refinements ===== */
/* Sticky-header anchor offset so sections aren't hidden under the bar */
section[id] { scroll-margin-top: 96px; }

/* Eyebrow label */
.eyebrow { display: inline-block; font-size: 0.78rem; font-weight: 700; letter-spacing: 0.24em; text-transform: uppercase; color: var(--gold-dark); margin: 0 0 16px; }

/* Depth on cards & panels */
.panel { box-shadow: var(--shadow-md); }
.complaint-card { box-shadow: var(--shadow-sm); }
.complaint-card:hover { border-color: var(--gold); box-shadow: var(--shadow-md); }
.quick-card { box-shadow: var(--shadow-sm); }
.quick-card:hover { border-color: var(--gold); box-shadow: var(--shadow-md); }
.doc { box-shadow: var(--shadow-md); }
.notice { background: #faf4e6; }

/* Buttons: a touch more presence */
.btn { box-shadow: 0 4px 16px rgba(30, 30, 30, 0.18); letter-spacing: 0.01em; }
.btn-outline { box-shadow: none; }

/* Hero polish */
.hero {
  padding: 104px 24px 72px;
  background:
    radial-gradient(ellipse 60% 90% at 50% -10%, rgba(176, 141, 79, 0.12), transparent 70%),
    var(--bg);
}
.hero h1 { letter-spacing: -0.015em; }

/* Section heads a touch tighter/elegant */
.section-head h2 { letter-spacing: -0.01em; }

/* ===== Premium v2: symmetry & polish ===== */

/* Complaints: clean, symmetric 2x2 (was 3+1) */
.complaint-grid { grid-template-columns: repeat(2, 1fr); gap: 28px; max-width: 940px; margin: 0 auto; }
@media (max-width: 780px) { .complaint-grid { grid-template-columns: 1fr; } }
.complaint-card { padding: 32px 34px; }

/* Gold numbered step badges */
.complaint-head { display: flex; align-items: center; gap: 15px; margin-bottom: 16px; }
.complaint-num {
  flex: 0 0 auto; width: 40px; height: 40px; border-radius: 50%;
  background: var(--gold); color: #1a1a1a;
  font-family: var(--serif); font-weight: 700; font-size: 1.15rem;
  display: flex; align-items: center; justify-content: center;
  box-shadow: var(--shadow-gold);
}
.complaint-card .complaint-head h3 { margin: 0; font-size: 1.2rem; }

/* Editorial section heads: eyebrow -> title -> gold rule -> intro */
.section-head { margin: 0 auto 44px; }
.section-head .eyebrow { margin: 0 0 10px; }
.section-head h2 { margin: 0 0 14px; }
.section-head .section-rule { margin: 0 auto; }
.section-head p { margin: 18px auto 0; max-width: 54ch; }

/* Contact details: balanced two columns on wide screens */
#contact .contact-list { grid-template-columns: repeat(2, 1fr); gap: 22px 36px; }
@media (max-width: 620px) { #contact .contact-list { grid-template-columns: 1fr; } }

/* A touch more breathing room */
.section { padding: 88px 0; }
@media (max-width: 700px) { .section { padding: 56px 0; } }

/* ===== Premium v3: varied layouts + crest emblem ===== */

/* Hero — two columns with the gold crest */
.hero { text-align: left; }
.hero-grid {
  max-width: var(--container); margin: 0 auto;
  display: grid; grid-template-columns: 1.05fr 0.95fr; gap: 48px; align-items: center;
}
.hero .hero-rule { margin: 28px 0; }
.hero .lead { margin: 0; max-width: 40em; }
.hero-actions { justify-content: flex-start; }
.hero-emblem { display: flex; justify-content: center; }
.crest { color: var(--gold); width: 100%; max-width: 330px; height: auto; }

@media (max-width: 920px) {
  .hero { text-align: center; }
  .hero-grid { grid-template-columns: 1fr; gap: 10px; }
  .hero-emblem { order: -1; }
  .crest { max-width: 190px; }
  .hero .hero-rule { margin: 24px auto; }
  .hero .lead { margin: 0 auto; }
  .hero-actions { justify-content: center; }
}

/* About — asymmetric two columns (heading | statement) */
.about-grid {
  max-width: var(--container); margin: 0 auto;
  display: grid; grid-template-columns: 0.8fr 1.2fr; gap: 44px; align-items: start;
}
.about-head { text-align: left; margin: 0; }
.about-head .section-rule { margin: 16px 0 0; }
.about-statement { text-align: left; margin: 0; font-size: 1.25rem; }
@media (max-width: 820px) {
  .about-grid { grid-template-columns: 1fr; gap: 18px; }
  .about-head { text-align: center; }
  .about-head .section-rule { margin: 16px auto 0; }
  .about-statement { text-align: center; }
}

/* Contact — two columns (message + actions | details panel) */
.contact-grid {
  max-width: var(--container); margin: 0 auto;
  display: grid; grid-template-columns: 1fr 1fr; gap: 44px; align-items: start;
}
.contact-intro { text-align: left; }
.contact-intro .section-rule { margin: 16px 0 0; }
.contact-intro p { margin: 18px 0 0; max-width: 40ch; color: var(--ink-soft); font-size: 1.0625rem; }
.contact-intro .btn-row { margin-top: 26px; }
.contact-grid .contact-list { grid-template-columns: 1fr; }
@media (max-width: 820px) {
  .contact-grid { grid-template-columns: 1fr; gap: 24px; }
  .contact-intro { text-align: center; }
  .contact-intro .section-rule { margin: 16px auto 0; }
  .contact-intro p { margin: 18px auto 0; }
  .contact-intro .btn-row { justify-content: center; }
}

/* keep contact details single-column inside the two-col contact layout */
#contact .contact-grid .contact-list { grid-template-columns: 1fr; gap: 18px; }

/* ===== Premium v4: full-bleed insurance-style hero (dark) ===== */
.hero {
  position: relative;
  text-align: center;
  color: #f1ece2;
  padding: 124px 24px 108px;
  background:
    radial-gradient(ellipse 75% 65% at 50% 0%, rgba(176,141,79,0.22), transparent 62%),
    linear-gradient(180deg, #1d1d1b 0%, #131311 100%);
  border-bottom: 2px solid var(--gold);
}
.hero-inner { max-width: 820px; margin: 0 auto; }
.hero .eyebrow { color: var(--gold-light); }
.hero h1 {
  color: #ffffff;
  font-size: clamp(2.5rem, 6vw, 3.75rem);
  font-weight: 600;
  margin: 0 0 24px;
  letter-spacing: -0.015em;
}
.hero .hero-rule { margin: 0 auto 26px; background: var(--gold); }
.hero .lead { color: #d7d1c5; max-width: 46em; margin: 0 auto; }
.hero .hero-tagline { color: var(--gold-light); margin: 24px 0 0; }
.hero-actions { justify-content: center; margin-top: 38px; }
.hero .hero-hours { color: #a7a094; margin-top: 22px; }
.hero-trust {
  margin: 30px auto 0; max-width: 64ch;
  font-size: 0.85rem; letter-spacing: 0.03em; line-height: 1.6;
  color: #948d7f;
  border-top: 1px solid rgba(216,200,160,0.16); padding-top: 22px;
}

/* light outline button for dark hero */
.btn-outline-light { background: transparent; border: 2px solid rgba(255,255,255,0.55); color: #ffffff; padding: 12px 28px; box-shadow: none; }
.btn-outline-light:hover { background: #ffffff; color: #1a1a1a; }

@media (max-width: 700px) { .hero { padding: 84px 22px 72px; } }

/* ===== Premium v5: fancier cards + mobile hardening ===== */

/* Complaint cards — medallion badge, header divider, soft depth */
.complaint-card {
  padding: 34px 34px 30px;
  border: 1px solid var(--line);
  border-top: 3px solid var(--gold);
  border-radius: 10px;
  background: linear-gradient(180deg, #ffffff 0%, #fffdf8 100%);
  box-shadow: var(--shadow-md);
}
.complaint-head {
  gap: 16px;
  margin-bottom: 18px;
  padding-bottom: 16px;
  border-bottom: 1px solid var(--line);
  align-items: center;
}
.complaint-num {
  width: 46px; height: 46px; border-radius: 50%;
  background: radial-gradient(circle at 34% 28%, #d3ad68 0%, #a87f37 100%);
  color: #ffffff;
  box-shadow: 0 0 0 4px rgba(176,141,79,0.15), 0 4px 10px rgba(168,127,55,0.30);
  font-size: 1.2rem;
}
.complaint-card .complaint-head h3 { font-size: 1.22rem; line-height: 1.25; }
.complaint-card:hover { border-color: var(--gold); box-shadow: 0 16px 46px rgba(20,16,8,0.14); }
.complaint-card strong { color: var(--navy); }

/* Prevent long emails/links from overflowing on small screens */
.contact-list dd a, .complaint-card a, .footer-contact dd a, .doc a, .footer-legal a { overflow-wrap: anywhere; }

/* Mobile spacing polish */
@media (max-width: 700px) {
  .complaint-card { padding: 26px 22px 24px; }
  .complaint-grid { gap: 18px; }
  .panel { padding: 26px 22px; }
  .hero-actions .btn, .btn-row .btn { width: 100%; text-align: center; }
  .hero-actions, .contact-intro .btn-row { width: 100%; }
}

/* ===== HERO EFFECT: Option 5 — inset gold frame =====
   (To REVERT to the plain top-glow hero, delete this whole block.) */
.hero {
  border-bottom: none;
  background:
    radial-gradient(ellipse 65% 60% at 12% -10%, rgba(176,141,79,0.20), transparent 55%),
    linear-gradient(180deg, #1d1d1b 0%, #131311 100%);
}
.hero::after {
  content: "";
  position: absolute;
  inset: 18px;
  border: 1px solid rgba(217,184,124,0.38);
  border-radius: 4px;
  pointer-events: none;
  z-index: 2;
}
@media (max-width: 700px) { .hero::after { inset: 12px; } }

/* ===== Smooth in-page scrolling (accessible: instant for reduced-motion) ===== */
@media (prefers-reduced-motion: no-preference) {
  html { scroll-behavior: smooth; }
}