Welcome to Crown Funeral Plan
We are here to provide Crown Funeral Plan policyholders and members of the public with access to customer support, claims information, complaints procedures and regulatory information.
We are here to help you.
Monday to Friday, excluding public holidays, 08:00–17:00
Crown Distribution (Pty) Ltd — Authorised FSP 52811 · Underwritten by King Price Life Insurance Limited (FSP 47235)
About Us
Crown Distribution (Pty) Ltd is an Authorised Financial Services Provider (FSP 52811). We provide financial services and customer support relating to the Crown Funeral Plan. Policyholders may contact us regarding policy enquiries, claims, complaints and general support.
Claims Assistance
If you require assistance regarding a claim, please contact us using the details below.
- Claims Email
- claims@crownfuneralplan.co.za
- Telephone
- 021 300 8731
- Physical Address
- Suite 9, Monaco Square, 14 Church Street, Durbanville, 7530
Our team will assist you with the claims process and advise you of any documentation that may be required.
Complaints
If you wish to lodge a complaint, the steps below set out who to contact and in what order.
Complain to Us
Complaints must be in writing and may be submitted to us on any business day. The complainant must disclose his/her interest in the Crown Funeral Plan, provide his/her ID Number, provide the Crown Funeral Plan Number and must disclose the nature of the complaint.
Phone: 021 300 8731
Email: complaints@crownfuneralplan.co.za
Complain to the Insurer
If you haven't received a response within 20 days or aren't satisfied with the response from us, a formal complaint can be made to the insurer.
Complaints: lifecomplaints@kingprice.co.za
Concerns about information received: lifecompliance@kingprice.co.za
Complain to the Ombudsman
If you aren't satisfied with the Insurer's response, you may contact the National Financial Ombudsman.
Phone: 0860 80 09 00
WhatsApp: 066 473 0157
Email: info@nfosa.co.za
Website: nfosa.co.za
Complain to the FAIS Ombud
If you aren't satisfied with us, you may contact the Ombudsman for Financial Services Providers.
Phone: (012) 762 5000 / (012) 470 9080
Fax: (012) 348 3447 / 086 764 1422
Email: info@faisombud.co.za
Website: faisombud.co.za
Postal Address: PO Box 74571, Lynnwood Ridge, 0040
Contact Us
We are here to help. Reach us using any of the details alongside, or start a conversation with us right now.
- 061 396 0190
- Customer Service Email
- service@crownfuneralplan.co.za
- Claims Assistance Email
- claims@crownfuneralplan.co.za
- Complaints Email
- complaints@crownfuneralplan.co.za
- Telephone
- 021 300 8731
- Physical Address
- Suite 9, Monaco Square, 14 Church Street, Durbanville, 7530
- Business Hours
- Monday to Friday, excluding public holidays, 08:00–17:00