Privacy Policy

Last Updated: June 2026

1. INTRODUCTION

Crown Distribution (Pty) Ltd ("Crown Distribution", "we", "us" or "our") respects your privacy and is committed to protecting personal information in accordance with the Protection of Personal Information Act, 2013 ("POPIA"). This Privacy Policy explains how personal information may be collected, used, disclosed and protected when you interact with us or use this website.

2. WHO WE ARE

Crown Distribution (Pty) Ltd is an authorised financial services provider.

• FSP Number: 52811
• Registration Number: 2022/222569/07
• Website: www.crownfuneralplan.co.za

3. PERSONAL INFORMATION WE MAY COLLECT

Personal information may be provided voluntarily when contacting us by email, telephone or WhatsApp. Depending on the nature of your enquiry, this may include:

• Name and surname
• ID Number
• Date of birth
• Telephone number
• Email address
• Physical address
• Policy-related information
• Information provided by you during your policy application process or in correspondence or communications with us

We may also receive information that is required to assist with policy enquiries, claims assistance, complaints handling or customer support.

4. HOW WE USE PERSONAL INFORMATION

Personal information may be used for purposes including:

• Responding to enquiries
• Providing customer support
• Assisting with claims-related enquiries
• Assisting with complaints-related enquiries
• Verifying information where required
• Complying with legal, regulatory or contractual obligations
• Maintaining appropriate business records

We will only process personal information for lawful purposes and for purposes related to the provision of our services and support.

5. SHARING OF PERSONAL INFORMATION

Personal information may be shared where necessary with:

• King Price Life Insurance Limited
• Service providers to the Crown Funeral Plan
• Service providers acting on our behalf
• Regulatory authorities
• Law enforcement agencies where required by law
• Other parties where disclosure is permitted or required by law

Personal information will not be sold to third parties.

6. INFORMATION SECURITY

We take reasonable technical and organisational measures to protect personal information against:

• Loss
• Unauthorised access
• Unauthorised disclosure
• Misuse
• Alteration
• Destruction

While reasonable measures are implemented, no method of electronic communication or storage can be guaranteed to be completely secure.

7. COOKIES

This website may use essential cookies necessary for website functionality, security and performance. Cookies are small text files stored on a visitor's device which assist with the operation of a website.

8. THIRD-PARTY SERVICES

This website may provide links to third-party services or platforms. Where you choose to contact us via WhatsApp, your information will also be subject to WhatsApp's own privacy practices and policies. We are not responsible for the privacy practices of third-party websites or platforms.

9. YOUR RIGHTS

Subject to applicable law, you may have the right to:

• Request access to personal information held about you
• Request correction of inaccurate information
• Request deletion of information where legally permissible
• Object to certain processing activities
• Lodge a complaint with the Information Regulator

Requests may be directed to our Information Officer.

10. INFORMATION OFFICER

Mr Perry John Fagan

• Email: perry@crownfuneralplan.co.za
• Telephone: 021 300 8731
• General Enquiries: service@crownfuneralplan.co.za

11. INFORMATION REGULATOR

The Information Regulator (South Africa)

• Website: www.inforegulator.org.za
• Email: enquiries@inforegulator.org.za
• Telephone: 010 023 5200

12. CHANGES TO THIS POLICY

This Privacy Policy may be updated from time to time. Any updated version will be published on this website together with the revised date.